Return & Refund Policy
1. You can make a return by following these steps:
I. Please go to your Trenddeals account onTrenddeals.co.za or on the app to request a refund. If you do not have a Trenddeals account, please click on "Save your Order" in your Trenddeals order email to make a return.
II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.
III. Select the items you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.
IV. If there is no need to return your items, then your final step is simply to select your refund method. You may choose to receive your refund as a Trenddeals credit balance or be credited back via your original payment method. Make your selection and click "Submit".
V. If you need to return your items, you will have the option to choose your return and refund methods. If you choose to have the package picked up, please prepare the return items and pack them carefully, then wait for the courier to pick up the package. BUFFALO logistics will pick it up at your door.
VI. You can check the refund status of your items on your order details page or through Trenddeals SMS/Email/Push notifications.
Start return
2. Is the return shipping free?
Return shipping is free on your first return of one or multiple returnable items for EVERY order within the return window.
If you need to return an oversized or overweight item, we support the option of self-sending for return. You need to pay the shipping cost in advance, and then contact us for reimbursement. After the items have been returned and have passed quality inspection, we will reimburse you with an equivalent amount of credits, which you can view in your Trenddeals credit balance.
When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.
If you have already returned items from an order and would like to return additional items from that same order, you can still do so as long as the return window has not closed.
We recommend that you try to send back your return items in one shipment to avoid paying additional fees.
For the second and subsequent refunds from the same order, you can use the return label we provide and pay a R80 shipping fee, which will be deducted from your refund.
3. How long do I have before making a return?
You can return items within 90 days of purchase, with some exceptions:
I. Items that can't be returned:
Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene stickers removed.
Grocery and food products.
Some health and personal care items.
Some free gifts.
Some customized products.
Some underwear orders.
II. The return window for most electronics is 45, 60, or 90 days from the date of purchase.
If an item is eligible for a return and refund, you may return it within the return window. You must send your return package back within 14 days of submitting your return request. You cannot return items after the return window has closed.
4. Refunds
I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If the items were not returned or the returned items do not pass quality inspection, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. For refunds of returned items, we will process your refund after the items are received and pass quality inspection.
III. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
IV. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the seller for help.
V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the seller for help.
VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of Trenddeals or the seller's fault. The insurance costs, if any, are also non-refundable. The sign on delivery fee, if any, is not refundable if the items have been delivered successfully.
VII. You can choose to accept Trenddeals credits instead of a refund to the original payment method.
Refunds to Trenddeals credits are faster than your original payment method.
Trenddeals credits have no expiration date.
Refunds to Trenddealscredit typically cannot be reversed once they are processed.
Typically, Trenddeals credits cannot be redeemed for cash and can only be used for purchases on Trenddeals.
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5. Refund timeline
Once the refund is processed, your financial institution will need additional time to have it reflected in your account. Refer to the following table for more details.